Terms of Use

These Terms of Use (“Terms”) govern access to and use of the Conversa Labs platform, participation in the VIP List, and the 5-day free trial, operated by Conversa Labs LTDA, registered under CNPJ (Brazilian corporate taxpayer registry) 67.791.399/0001-47 (“Conversa Labs”, “we”). By completing your purchase, activating the free trial, or using the platform, you (“subscriber”, “you”) declare that you have read, understood, and agree to these Terms. If you do not agree, do not use the services.

1. Subject Matter

Conversa Labs provides a conversation-based customer service and sales platform, comprising a customer service hub (our own fork of Chatwoot), the Maestro AI copilot (which depends on third-party AI providers — see the specific clause), and the WazMeow WhatsApp connector, running on a server (VPS) provisioned by our self-installer. The VIP List is an early 30-day preview of the platform; the 5-day free trial is a preview in an environment managed by us, with no installation.

2. Definitions

For the purposes of these Terms, the terms below have the meaning assigned here, which prevails over their ordinary meaning:

• Install (installation): each deployment of the platform on a server. Each domain or IP address requires its own install.
• Account: each tenant/company created inside the customer service hub. Several accounts may coexist on the same install. Creating an account is neither charged for nor limited by the licence.
• Production install: the install intended for the actual use of the subscriber and their customers.
• Staging install: a test environment, limited to 1 (one) account, in which the creation of new accounts is technically blocked. It is intended for validating configurations before applying them in production.
• Human assistance: the service, contracted per unit and bound to the identifier of a named account, described in the Human assistance clause. It does not expand any technical capacity whatsoever.
• Platform defect: the non-conformity of the program with the published specifications, as set out in the Defect correction clause. It is not to be confused with what the subscriber has configured inside their own account.
• Technical validity of the version: the period, defined in the Technical requirements clause, during which a version receives corrections.
• Level (Start, Agency, SaaS): a tier derived automatically from the number of contracted installs, which determines the service tier and the onboardings included. It is not a standalone product.

3. VIP List

The VIP List is an early preview of the platform, upon a single payment of R$ 97, with no automatic renewal and no recurring charge, which grants: 30 (thirty) days of use of the complete platform (Chatwoot + Maestro + WazMeow), released after payment confirmation and provisioned on the user’s server (VPS); a voice in the roadmap; and access to the VIP group on WhatsApp.

Joining the VIP List is not a platform subscription and does not generate a recurring charge. At the end of the 30 days, preview access ends and it is solely up to you to decide whether you then wish to contract a plan. The subscription, once made available to the public, will be contracted and charged separately. The VIP List enrollment window runs from 06/15/2026 to 06/30/2026, at 11:59 PM (Brasília time); once the window closes, the switch-over condition is no longer offered.

4. Base products, add-ons, and levels

After launch, the platform is contracted by choosing one (1) of two alternative base products, namely:

• Platform — a recurring monthly subscription, which includes 1 (one) production install; or
• Community — an annual subscription, contracted in a single payment or in card instalments, which includes 1 (one) production install and 1 (one) staging install (a test environment with the default account, with no creation of new accounts), in addition to access to the community and the training described in the Community clause.

Contracting is mutually exclusive: the base products do not stack. The Community subscriber does not pay the Platform monthly fee, because the Community already constitutes the base product and already includes the production install. Contracting both base products together is not offered. Migration from one base product to the other is possible at any time, taking effect in the following cycle and with proportional credit for the period already paid, as set out in the Renewal and cancellation clause.

An install is each deployment of the platform on a server. Each domain or IP address requires its own install; several accounts (accounts — each tenant/company created in Chatwoot) may be linked to the same install, and the subscriber freely distributes them across the contracted installs.

Creating accounts is neither charged for nor limited by the licence. The subscriber may create as many accounts as they wish; the only practical limit is the capacity of the server they contracted, whose adequacy is their sole responsibility (technical requirements clause).

• Add-ons per unit: these are recurring monthly add-ons, purchased separately per unit, stackable with no ceiling and cancellable at any time with effect in the following cycle: (i) +1 install, which expands deployment capacity; and (ii) human assistance on 1 account, which does not expand any capacity — it contracts the service described in the assistance clause for the account whose identifier the subscriber declares.
• Derived levels (Start · Agency · SaaS): the levels are not distinct products and do not require a plan switch — they are derived automatically from the number of contracted installs and determine the service tier and the number of onboardings included (Start: level 1 and 1 onboarding; Agency: level 2 and 2 onboardings; SaaS: level 3, an account manager, and 3 onboardings), according to the ranges published on the plans page.
• Install limit: deploying installs beyond the contracted quantity is blocked until the corresponding add-on is purchased, which expands capacity and unblocks deployment immediately after payment confirmation. This block does not apply to the creation of accounts, which is unrestricted.
• Prohibition on use above the limit: it is prohibited to circumvent, bypass, or attempt to exceed the technical and licensing limits applicable to installs, as well as to sublicense the licence itself to third parties. Multi-client operation and the resale of the service the subscriber provides to their own clients are expressly permitted and require no per-client add-on. Resale simulations displayed on the website are merely illustrative and do not constitute a promise of results.

Separate cycles. Add-ons are always monthly, including when contracted on top of the Community annual licence. In that case the subscriber comes to have two independent charges — the annual fee for the base product and the monthly fee for the add-ons — invoiced under their own documents and on their own dates, with neither depending on the other. Cancelling the add-ons does not terminate the annual fee already paid, and the end of the annual term does not automatically generate add-on charges.

The prices of the base product and of the add-ons are provided at the time of contracting and may be updated as set out in the Prices and adjustment clause. Measured billing arrangements (metered) for large volumes may be offered under a specific contract. Install limits are enforced by a signed licensing mechanism; temporary unavailability of that mechanism does not expand the contracted limits.

5. Human assistance per account

Human assistance is an ancillary service, contracted as a monthly add-on per unit and bound to the identifier of the account the subscriber declares. It does not expand technical capacity, does not change licence limits, and is not a condition for the platform to work.

What assistance comprises: investigation and guidance, by our team, regarding the configuration, flows, integrations, and existing data inside the indicated account, including, where necessary and authorized, technical access to that account.

Accounts without the add-on active work normally and remain covered by the correction of platform defects; they simply do not receive in-environment investigation, access by our team, or service turnaround times.

• Prior and specific authorization. Access by our team to an account depends on the subscriber accepting the Access Authorization Term, bound to the identifier of that account. Without such acceptance there is no access — authorization given for one account does not extend to another.
• Access log. Every access is recorded in an immutable audit trail, identifying the professional, the date and time of start and end, the reference of the ticket that gave rise to it, and the reason. The subscriber may consult that trail at any time in the portal and request a copy.
• Limits of the service. Assistance is provided under the subscriber’s instruction and within the limits of what is necessary for the requested support. We do not process the data of the subscriber’s customers for our own purposes.
• Switching and cancellation. The subscriber may, at any time, transfer coverage from one account to another — the contracted quantity does not change — or cancel the add-on, with effect in the following cycle.
• Channel. The official request channel is the one indicated in the subscriber area. Requests through other channels do not start any turnaround time.

6. Licensing telemetry and data protection (LGPD)

To validate the license, enforce plan and add-on limits, and prevent fraud and abuse, the licensing mechanism collects only operational licensing telemetry, namely: the installation identifier (install_id), host/domain, platform version and edition, the server’s IP address, aggregate counts (number of installations, accounts, users/seats, and domains), and the respective timestamps.

We do not access, collect, or process the content or personal data of the subscriber’s end customers — conversations, contacts, messages, media, and any data handled within the subscriber’s Chatwoot reside exclusively on the subscriber’s server (VPS) and are beyond our reach. Licensing telemetry contains only aggregate counts, never the end customers’ data.

With respect to the data of your end customers, the subscriber is the Controller and Conversa Labs does not act as a processor of such data. The legal bases for the licensing telemetry are performance of the contract and legitimate interest (security and prevention of licensing fraud/abuse), under the terms of the Brazilian data protection law (LGPD, Law No. 13.709/2018), without processing sensitive data. More details in our Privacy Policy.

7. Data protection: the roles of the parties

The Brazilian data protection law (LGPD, Law No. 13.709/2018) assigns distinct obligations according to the role of each party in each processing activity. In this relationship there are three different situations, and they must not be confused with one another:

• We are the CONTROLLER of the subscriber’s own data — registration, contact, billing data, and the licensing telemetry described in the previous clause. We decide the purposes of that processing and are answerable for it.
• The subscriber is the CONTROLLER of the data of their own customers and contacts, processed inside the accounts they operate. It is theirs to decide on purposes, legal bases, privacy notices, handling of data subject requests, and retention. We have no say over that content.
• We are a PROCESSOR when, and only when, we access an account by reason of the human assistance add-on. In that case we act strictly under the subscriber’s instruction (Brazilian data protection law (LGPD), art. 39), we keep a record of the operations carried out (art. 37), and we do not use the data for our own purposes.

The conditions of that processing as a processor — subject matter, duration, purpose, sub-processors, security, incidents, return, and deletion — are set out in the Data Processing Agreement (DPA), which forms part of these Terms and is available on its own page.

Acting as a processor does not transfer to the subscriber the responsibilities that the law imposes on us as controller of their data, nor does it transfer to us the obligations that the law imposes on the subscriber as controller of their customers’ data.

8. 5-day free trial

Conversa Labs may offer a 5 (five)-day free trial of the platform in an environment managed by us (a sandbox on Conversa Labs’ Chatwoot), with no installation on the user’s server and at no charge. By requesting the trial, you acknowledge and agree that:

• the trial is free and limited to 1 (one) per person, identified by a technical identifier derived (hashed) from the email and phone number provided, to prevent multiple sign-ups and abuse;
• confirmation of the email provided is required before access is provisioned;
• the trial is provided “as is”, without an SLA, without any availability guarantee, and may be limited, suspended, or terminated at any time;
• at the end of the 5 days, the trial account and its data are automatically deleted; we retain only the technical identifier (hash — data that is not directly identifiable) for the time necessary to prevent reuse of the trial and abuse;
• the trial is intended for product evaluation. Use for real operations, sending spam, load testing, or any abusive use is prohibited, under penalty of immediate termination.
• the trial is intended solely to evaluate the interface and features of the platform and does NOT include artificial intelligence credits or tokens: to use Maestro/AI during the trial, you connect your own key from a provider (e.g., OpenAI, Anthropic) and bear the usage costs directly, under the terms of the Artificial Intelligence clause;
• the trial does NOT provide a phone/WhatsApp number, a WhatsApp connection, inboxes, channels, or pre-configured integrations: obtaining and configuring numbers, channel connections (WhatsApp, Instagram, Messenger, and the like), credentials, and any integrations are the sole responsibility of the user and are outside the scope of the free trial.

The free trial does not constitute the VIP List or a subscription and does not grant a right to the environment installed on the user’s server.

9. Payment

Payment for the VIP List is a single payment processed by a payment gateway. Buyers in Brazil pay by PIX, Boleto, or card (in R$); international buyers pay by card and local methods (in international currency). We do not store full card data. Payment confirmation triggers the issuance of the license and the automatic release of the environment. There is no automatic renewal or recurring charge tied to the VIP List.

10. Prices, adjustment, and invoicing

The prices in force are those informed at the moment of contracting and apply for the entire cycle already paid. No adjustment reaches a cycle already under way.

• Adjustment. Amounts may be adjusted every 12 (twelve) months, at a minimum, by the accumulated variation of the IPCA/IBGE index in the period or, should it be discontinued, by the index that replaces it.
• Change beyond the adjustment. Any price change above the correction described above will be communicated with at least 30 (thirty) days’ notice and will only take effect in the following cycle. If you do not agree, you may cancel before it comes into force, with no penalty and at no cost, as set out in the Renewal and cancellation clause.
• Taxes. The published amounts are final for the individual subscriber in Brazil. Taxes levied on the transaction are our responsibility and are already included in the price.
• Invoice. We issue an NFS-e (Brazilian electronic service invoice) for each confirmed charge, sent to the registered email address and available in the subscriber area. It is the subscriber’s responsibility to keep registration and tax data correct and up to date; a document issued with incorrect data provided by the subscriber will be corrected upon request, subject to the deadlines of tax legislation.
• Currency. All amounts are expressed and charged in Brazilian reais (BRL).

11. Default and grace period

Failure to pay a charge on its due date does not result in the immediate interruption of the service. The following procedure applies:

• Notice. We notify the outstanding amount through the registered channels, indicating the amount and how to settle it.
• Grace period. The licence remains active during the grace period informed at contracting, counted from the due date, so that settlement can occur without impacting operations.
• Suspension. Should the default persist after the grace period, access may be suspended. Suspension preserves the subscriber’s data and is automatically reversed upon payment confirmation.
• Charges. Overdue amounts are subject to monetary correction by the IPCA/IBGE index, late-payment interest of 1% (one per cent) per month, and a penalty of 2% (two per cent), within the limits of the Brazilian Consumer Protection Code (CDC), art. 52, paragraph 1.
• Data after termination. Once the contract is terminated, the subscriber’s data remains available for export for 30 (thirty) days. After that period, it may be deleted, except in the cases of mandatory retention provided for by law.

Under no circumstances will collection be carried out in a manner that exposes the subscriber to embarrassment or threat (Brazilian Consumer Protection Code (CDC), art. 42).

12. Renewal, cancellation, and migration

• Renewal. The Platform subscription renews automatically each month, and the Community subscription every 12 (twelve) months, at the price then in force, until cancellation occurs. We will give reasonable advance notice of the annual renewal.
• Cancellation. Cancellation may be requested at any time, through the same means by which the contracting was made and with no requirement to give reasons, taking effect at the end of the cycle already paid. There is no penalty and no minimum term. There is no pro-rata refund of the cycle under way, save for the right of withdrawal and the statutory grounds for restitution.
• Cancellation of add-ons. Add-ons are cancelled individually, with effect in the following monthly cycle, without affecting the base product.
• Migration between base products. Switching between Platform and Community may be requested at any time. On migration, the amount proportional to the period already paid and not yet enjoyed of the source product is credited against the first cycle of the destination product. Migration does not generate a new charge for an install already included.
• Effect of termination. Once the contract ends, the licence to use ceases; the subscriber must stop using the platform and may export their data as set out in the Default clause.

13. Technical requirements and technical validity of the version

The platform runs on a server (VPS) contracted and maintained by the subscriber themselves, whose adequacy, availability, security, and cost are their sole responsibility. Minimum requirements: 4 vCPUs, 8 GB of RAM, and 40 GB of SSD; recommended 8 vCPUs and 16 GB of RAM. For multi-account operation, approximately 1 vCPU per account is recommended, plus 1 for Maestro. A server below the minimum may make execution unfeasible, and such insufficiency does not constitute a platform defect.

Technical validity of the version. Each version of the platform has a technical validity period of 24 (twenty-four) months, counted from its release date. During that period, the version receives the defect corrections provided for in the Defect correction clause, at no additional cost and regardless of whether assistance has been contracted.

Once the technical validity period of a version has elapsed, the correction obligation is fulfilled in the current version: we make the update available, and the correction is delivered in it. This period is the technical validity term referred to in art. 8 of the Brazilian Software Law (Law No. 9.609/1998) and is expressly declared here in compliance with art. 31 of the Brazilian Consumer Protection Code (CDC). It is not to be confused with the duration of the subscription, nor with the statutory warranty period for defects, which follows the regime of the Brazilian Consumer Protection Code (CDC).

We will announce the release of a new version and the end of the technical validity of previous versions through the registered channels, with reasonable advance notice to allow the update to be planned.

14. Release and self-installer

After payment confirmation, our licensing system automatically issues a 30-day VIP license and the self-installer provisions the environment on a server (VPS/cloud server) — required to run the platform — configuring the domain, SSL certificate, and the integrated products. The subscriber acknowledges that the platform runs on a server and that its infrastructure is a requirement for operation; the self-installer merely automates the configuration, sparing the subscriber from manual setup. Provisioning times are estimates and may vary according to technical and third-party factors (infrastructure providers, DNS, and certification).

15. Third-party software and open licenses

The customer service hub is our own customized fork of Chatwoot, whose core (Community Edition) is open-source software distributed under the permissive MIT (Expat) license, used in compliance with that license. Conversa Labs is not affiliated with, sponsored by, or endorsed by Chatwoot, Inc. “Chatwoot” and other third-party marks belong to their respective owners.

In compliance with the MIT license, we preserve the copyright notices and the license text applicable to third-party components. The modifications, modules, and services developed by Conversa Labs — including the WhatsApp Hub, Maestro AI, in-chat payments, automations, and integrations — are proprietary and are not made publicly available.

16. WhatsApp and WazMeow (unofficial API)

The connection to WhatsApp is made through WazMeow, a developer-community tool based on an unofficial API. You acknowledge and agree that:

• Use is at your own risk; Conversa Labs has no relationship with, affiliation to, or endorsement from Meta Platforms, Inc. or WhatsApp.
• We do not guarantee continuous availability or protection against limitations, suspensions, or bans of numbers applied by WhatsApp/Meta.
• Support and maintenance of WazMeow depend on the operation and availability of WhatsApp Web (an unofficial interface). The service subsists as long as its use remains technically viable; Conversa Labs is not liable if Meta/WhatsApp discontinues, blocks, alters, or shuts down WhatsApp Web or the unofficial APIs, nor for blocks, suspensions, or bans of numbers — cases in which the resource may become fully or partially unavailable, without this constituting a default by Conversa Labs or giving rise to a refund, except as provided in the withdrawal clause.
• You undertake to use it responsibly, without spam, respecting the WhatsApp/Meta Terms of Service and the applicable law. The content and compliance of the messages are your responsibility.

17. Artificial Intelligence (Maestro) and third-party providers

The Maestro copilot depends on artificial intelligence models provided by third parties (e.g., OpenAI, Anthropic). The credits, tokens, and usage costs of these providers are not included in the VIP List or in any subscription. It is up to the subscriber to create an account with the AI provider of their choice, configure the respective API key, and bear the consumption costs directly, according to their use. Conversa Labs does not provide, intermediate, or guarantee credits, availability, price, limits, continuity, or the quality/accuracy of content generated by third-party AI providers, which are subject to the terms of the respective provider; the review and use of AI-generated content are the responsibility of the subscriber.

18. Channels and integrations that require a Developer App

Several channels and integrations depend on a Developer App or account owned by the holder, approved and maintained with the respective provider — for example: official Meta channels (Instagram Direct, Messenger, and WhatsApp Cloud API), TikTok, Twilio (WhatsApp/SMS), and other providers. The creation, verification, approval, and maintenance of these apps/accounts, as well as the provider’s costs and policies, are the responsibility of the subscriber and are not included in the subscription. Likewise, specific integrations and configurations or technical support outside the platform’s deliverable scope may require dedicated work. It is up to the subscriber to obtain and maintain such approvals/integrations, or to contract our specialized consulting for activation and support.

19. Acceptable use and subscriber obligations

• Use the platform in compliance with the law (including the LGPD, the Marco Civil da Internet — Brazil’s Internet Civil Framework — and the CDC — Consumer Protection Code) and with the terms of the integrated channels.
• Obtain the necessary consent/opt-in from your contacts and refrain from sending spam, unsolicited mass messages, or unlawful, misleading, defamatory content, or content that violates third-party rights.
• Be solely responsible for the content sent, for your contacts’ data, and for the operation carried out on your account.
• Not resell, sublicense, or share access without authorization, nor attempt to bypass technical or licensing limits.

20. Defect correction and disclaimer of warranties

20.1. Correction of platform defects. While your licence is active and within the version’s technical validity period, we ensure the technical services required for the proper functioning of the program, as provided by art. 8 of Brazilian Software Law No. 9.609/1998. The correction carries no additional cost and does not depend on the assistance add-on, nor on any other add-on you may have contracted.

The object of this obligation is the PROGRAM we licence, not the licensee’s operation. For the purposes of these Terms, a defect is the program not working as described in the specifications we publish; the correction is made in the software itself and delivered as a corrected version, benefiting every installation that runs it alike.

The following are not platform defects and are therefore outside this clause: whatever happens inside the licensee’s account — configuration, data, flows, automations and integrations they created —, insufficient capacity of their server, and the unavailability or alteration of third-party services. Investigating or resolving those is assistance: the human-assistance add-on, contracted per account and bound to the account ID the licensee declares. Assistance exists exclusively on the accounts for which that specific add-on is active — no other add-on (the additional-install add-on, for instance) grants assistance — and is paid for separately. This clause grants our team no right of access to any account. Defects are reported through the bug-report channel.

20.2. Disclaimer of warranties. Save for item 20.1, which prevails over this clause in the event of conflict, the platform is provided “as is”, especially during the VIP List/early access period and in the free trial. We do not guarantee uninterrupted availability or any specific commercial result (sales, reach, or conversions). Third-party services (messaging channels, payment gateways, infrastructure providers, and artificial intelligence providers) are beyond our control, and we do not guarantee their availability, cost, continuity, or the accuracy/quality of AI-generated content.

21. Limitation of liability

To the extent permitted by law, Conversa Labs’ total liability arising out of or related to these Terms is limited to the amount actually paid by you in the 12 (twelve) months prior to the event. We are not liable for indirect damages, lost profits, loss of opportunities, account blocks on third-party channels, costs, charges, or unavailability of artificial intelligence providers contracted by the subscriber, AI-generated content, or damages arising from the use of unofficial APIs.

Express carve-outs — the limit above does NOT apply:

• to our liability for defects or flaws in the product or the service, which follows in full the regime of the Brazilian Consumer Protection Code (CDC). A clause that makes such liability towards the consumer impossible, exempts it, or mitigates it is null and void as a matter of law (Brazilian Consumer Protection Code (CDC), art. 51, item I), and nothing in these Terms is to be read as an attempt to set it aside;
• to cases of wilful misconduct or gross negligence by Conversa Labs;
• to the obligations that the Brazilian data protection law (LGPD, Law No. 13.709/2018) imposes on us in our capacity as controller or as processor, as set out in the Data protection clause;
• to damages caused directly by loss of data attributable to a failure on our part, in which case we are liable as provided by law.

Where a consumer relationship is involved, the public-policy rules of the Brazilian Consumer Protection Code (CDC) always prevail over any provision of these Terms that conflicts with them.

22. Indemnification

You agree to indemnify and hold harmless Conversa Labs, its partners and collaborators from any claims, losses, or expenses (including attorneys’ fees) arising from your misuse of the platform, the sending of spam, the violation of these Terms, the terms of third-party channels (including WhatsApp/Meta), or the applicable law.

23. Conversa Labs Community

The Discord community is intended for subscribers of the paid plans; the VIP group on WhatsApp is made available to those who purchase the VIP List and to those who take part in the free trial. The Community is its own product, offered on yearly or monthly cycles, and may be contracted together with the platform, on its own (Community only) — or the platform may be contracted without the Community.

Platform included: Community is a base product and, as such, already includes 1 (one) production install and 1 (one) staging install, subject to the same licensing rules, limits and add-ons of clause 4. This is not an accessory bonus: it is the very object contracted, which is why a Community subscriber does not pay the Platform's monthly fee. Community is offered on the annual cycle only (up front or in instalments); there is no monthly cycle. The installs remain active while the subscription is in force and in good standing; cancellation or termination ends access at the end of the cycle already paid for.

Content posted by members is the responsibility of whoever posts it and may be visible to other members. We may moderate, remove content, and suspend members who violate the rules (spam, offenses, unlawful content, or unauthorized disclosure). Participation does not create any employment, corporate, or exclusivity relationship.

24. Intellectual property

The “Conversa Labs” brand, the layout, the content, and the proprietary customizations belong to Conversa Labs LTDA and may not be copied or redistributed without authorization, except for the open-source components, which are governed by their own licenses.

White-label. The platform allows the subscriber to replace the brand, logo, colors, and domain with their own, and to offer the service to their customers under their own brand. This faculty is granted while the licence is active and covers only the presentation of the interface.

• White-label does not transfer ownership of the software, the source code, or the Conversa Labs trademarks, nor does it authorize the subscriber to register a trademark, domain, or visual identity that reproduces or imitates ours.
• The subscriber may not claim to be the author or owner of the platform, nor sublicense, resell, or assign the licence itself to third parties. What they resell is the service they themselves provide to their customers, which is expressly permitted and requires no per-client add-on.
• Towards their customers, the subscriber is answerable as the supplier of the service they offer; towards us, they remain solely responsible for the use of the licence and for compliance with these Terms.

25. Right of withdrawal

Under the terms of art. 49 of the Brazilian Consumer Protection Code (CDC), as this is contracting made outside a business establishment (over the internet), you may withdraw from any contracting — VIP List, Platform, Community, or add-ons — within 7 (seven) calendar days counted from payment confirmation or from receipt of access, whichever occurs last.

• The exercise of withdrawal requires no reason and gives rise to the full refund of everything paid, including any charges, with monetary correction, as provided in the sole paragraph of art. 49. No administrative fee is withheld and no pro-rata charge is made for the days of use.
• The refund is made through the same means of payment used in the purchase, within 30 (thirty) days of the request, or by another means you indicate.
• In an instalment purchase of the Community, withdrawal cancels the outstanding instalments and refunds those already paid.
• Request it through the same channel where you contracted or at contato@conversalabs.com.br; the request takes effect on the date it is sent.

The 5-day free trial gives rise to no charge and, therefore, there is no amount to refund. Once the withdrawal period has elapsed, cancellation at any time with no penalty remains available, as set out in the Renewal and cancellation clause, along with the statutory warranties for defects.

26. Suspension and termination

We may suspend or terminate access in the event of a violation of these Terms, abusive use, fraud, or a legal order, without prejudice to any other applicable measures.

27. Amendments

These Terms may be updated at any time. The prevailing version is always the one published on this page, with the update date indicated at the top. Continued use after changes implies agreement.

28. Governing law and venue

These Terms are governed by the laws of the Federative Republic of Brazil.

Where the subscriber is a consumer, the competent venue is that of their own domicile, at their option, as provided in art. 101, item I, of the Brazilian Consumer Protection Code (CDC) — including where we are the claimant. No different choice of venue applies to them: a clause that hinders the consumer’s defence in court is null and void as a matter of law (Brazilian Consumer Protection Code (CDC), art. 51, item IV), and a choice of venue that hinders access to justice is ineffective (Brazilian Code of Civil Procedure (CPC), art. 63, paragraph 3).

Only where the contracting does not constitute a consumer relationship — a legal-entity subscriber contracting as an input to its core business — is the venue of the district of Rio de Janeiro/RJ elected.

29. Contact

Questions about these Terms? Get in touch with us at contato@conversalabs.com.br. Conversa Labs LTDA — CNPJ 67.791.399/0001-47.